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SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Delivery Time
Estimated delivery time is between 5–12 business days, depending on your location within Europe.
Shipping Costs
Shipping fees are calculated at checkout. We may offer free shipping on selected orders or promotions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to follow your delivery.
Delays
Please note that delivery times may be affected by external factors such as customs procedures or high demand periods.
RETURN & EXCHANGE POLICY
Right of Withdrawal (EU Customers)
Customers in the European Union have the right to withdraw from their purchase within 14 days of receiving the product, without providing any reason.
Return Conditions
To be eligible for a return:
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The item must be unused and in its original packaging
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The product must be in the same condition as received
Return Process
To initiate a return, please contact our support team with your order number. We will provide instructions for the return.
Refunds
Once the returned item is received and inspected, refunds will be processed to the original payment method within a few business days.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or wrong product, please contact us immediately. We will resolve the issue as quickly as possible.